Privacy Policy

Rockitgo Radar (“we,” “our,” or “us”) is a product of Rockitgo LLC, a Florida limited liability company. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform at rockitgoradar.com and app.rockitgoradar.com (collectively, the “Service”).

By using the Service you agree to the collection and use of information as described in this policy. If you do not agree, do not use the Service.

1. Introduction

Rockitgo Radar is a B2B lead intelligence platform that helps marketing agencies and local service businesses identify growth opportunities by scanning publicly available business data. We are committed to protecting your privacy and handling your data with transparency and care.

2. Information We Collect

2.1 Account Information

When you create an account we collect your full name, email address, and password (hashed and salted — never stored in plaintext). If you sign up via Google OAuth we receive your name and email address from Google. We do not receive or store your Google password.

2.2 Organization Information

We collect your organization name, the services your agency offers, agency contact information (phone, email, website), brand colors, and any logo you upload for use in reports.

2.3 Payment Information

Payment processing is handled by our third-party payment processor. We do not store your credit card number, CVV, or full card details on our servers. We retain your billing plan, subscription status, transaction IDs, and billing history for accounting and dispute resolution purposes.

2.4 Business Scan Data

When you use the Service to scan local businesses we collect and store:

• Business names, addresses, phone numbers, websites, and Google Maps URLs
• Google ratings and review counts
• Technology signals detected on business websites (chat widgets, CRM tools, ad pixels, booking systems, SEO data, and similar)
• Owner contact information you choose to enrich via our Owner Intel feature (sourced from third-party data providers)
• Opportunity scores and notes you add to leads
• Report generation history

This data is associated with your account and stored on our servers.

2.5 Usage Data

We automatically collect information about how you use the Service including pages visited, features used, scan activity, search queries, filters applied, browser type, device type, IP address, and timestamps.

2.6 Analytics Data

We use Google Analytics 4 and Microsoft Clarity to understand how visitors use the Service. These tools collect anonymous usage data such as pages visited, time on page, and general interaction patterns. No personally identifiable information is shared with these services.

2.7 Support and Communications

If you contact us for support, we retain records of those communications including support ticket content and live chat conversations (via Tawk.to).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process payments and manage subscriptions
• Send transactional emails (receipts, scan alerts, welcome emails, quota warnings, support replies)
• Send re-engagement emails after trial expiration (you can unsubscribe at any time)
• Provide customer support via email and live chat
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Improve and develop new features based on usage patterns
• Send product updates and announcements (you may opt out at any time)

We do not sell your personal data to third parties. We do not use your data for advertising purposes. We do not allow third parties to use your data for their own marketing.

4. Third-Party Services

We share data with the following third-party service providers solely to operate the Service. Each provider is bound by their own privacy policies and data processing agreements.

We do not share your data with any other third parties except as required by law.

5. Data Retention

• Active accounts: We retain your data for as long as your account is active.
• Cancelled accounts: We retain your data for 90 days after cancellation, after which it is permanently deleted.
• Deleted accounts: When you delete your account we permanently delete all associated data within 30 days, except where retention is required by law.
• Audit logs: Retained for 12 months for security and compliance purposes.
• Shared report links: Reports shared via link expire after 30 days and are permanently deleted from storage.
• Soft-deleted leads: Permanently deleted after 3 days.
• Backup files: Retained for 30 days then automatically purged.

6. Data Security

We take the security of your data seriously. Here is how we protect it:

• Your data is encrypted in transit so it cannot be intercepted
• Access is restricted to your organization only
• Payment information is handled securely by Stripe. We never store your card details.
• Passwords are never stored in readable form
• Your data is backed up regularly

While we take every reasonable precaution, no system is 100% secure. In the event of a data breach that affects your personal information we will notify you in accordance with applicable law.

7. Your Rights

7.1 All Users

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data (subject to legal retention requirements)
• Export — Request an export of your data in a machine-readable format
• Opt-out — Opt out of marketing emails at any time via the unsubscribe link in any email

7.2 California Residents (CCPA)

If you are a California resident you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights
• The right to correct inaccurate personal information

To exercise your CCPA rights contact us at support@rockitgoradar.com. We will respond within 45 days.

7.3 European Union and UK Residents (GDPR)

If you are located in the European Union or United Kingdom your personal data is processed under the General Data Protection Regulation (GDPR). Our legal bases for processing your personal data are:

• Contract performance — Processing necessary to provide the Service you subscribed to
• Legitimate interests — Processing for fraud prevention, security, and service improvement
• Legal obligation — Processing required by applicable law
• Consent — Where you have provided explicit consent

You have the right to access, rectify, erase, restrict, and port your personal data, as well as the right to object to processing and to lodge a complaint with your local data protection authority.

International Data Transfers: Your data is stored and processed in the United States. If you are located in the EU or UK your data is transferred to the US under appropriate safeguards including Standard Contractual Clauses (SCCs) where applicable.

To exercise your GDPR rights contact us at support@rockitgoradar.com. We will respond within 30 days.

8. Cookies

We use the following types of cookies:

Authentication Cookies (Essential)

These cookies are required for the Service to function. They keep you logged in and cannot be disabled. They expire when you close your browser or log out.

Analytics Cookies

Google Analytics 4 and Microsoft Clarity use cookies to collect anonymous usage data such as pages visited and general browsing patterns. This data helps us improve the Service. No personally identifiable information is collected through these cookies.

Chat Cookies

Tawk.to uses cookies to power our live chat feature so your chat session persists as you navigate the site.

We do not use advertising cookies, behavioral profiling cookies, or cookies that track you across other websites.

9. Children's Privacy

The Service is intended for business use only and is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor we will delete it immediately.

10. Business Data and Third-Party Information

The business scan data collected by the Service (business names, addresses, phone numbers, technology signals) is sourced from publicly available information including Google Maps, public websites, and third-party data providers. We are not responsible for the accuracy of this data. Users are responsible for ensuring their use of this data complies with all applicable laws including anti-spam laws, GDPR, CCPA, and any other applicable privacy regulations in their jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a prominent notice on the Service at least 30 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions, requests, or concerns: